Frequently asked questions
How do I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also track your order on our Order Tracking Page.
How long does shipping take?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
Express: 3-5 business days
Standard: 2-3 weeks
Do you accept returns and refunds?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Once returned, you’ll be automatically refunded on your original payment method.
To start a return, you can contact us at skinfaerie.official@gmail.com
Where are you based, and do you ship internationally?
We’re based in Ireland, with our dedicated fulfilment centre located in South Korea.
All our products ship directly from South Korea. This means you’re getting 100% authentic K-Beauty, fresh from the source. We ship internationally, so no matter where you are, your favourite Korean skincare can come straight to you.
Are your products authentic?
Absolutely, all of our products are 100% authentic and sourced directly from trusted suppliers and brands in South Korea, to ensure you receive only genuine, high-quality K-Beauty products.
My order is taking longer than expected. What should I do?
We’re sorry to hear your order is taking longer than expected! While most orders arrive on time, international shipping can occasionally face delays due to customs, local postal services, or high-volume periods.
If it’s been longer than the estimated delivery time, please reach out to us at skinfaerie.official@gmail.com and we’ll be happy to look into it for you. Rest assured, we’ll do everything we can to get your K-Beauty goodies to you as soon as possible.